Terms of service
OVERVIEW
Welcome to OAS MOBILITY! The terms “we”, “us” and “our” refer to OAS MOBILITY. OAS MOBILITY operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). OAS MOBILITY is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
OVERVIEW
Welcome to OAS Mobility.
The terms “we”, “us” and “our” refer to OAS Mobility.
OAS Mobility operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a convenient shopping experience (the “Services”).
OAS Mobility is powered by Shopify, which enables us to provide our Services through an online store platform.
These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you access or use our Services.
Please read these Terms of Service carefully, as they include important information regarding your legal rights, including information about products, orders, payments, shipping, returns, warranties, and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with these Terms or our Privacy Policy, please do not access or use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you have the legal capacity to enter into agreements and that all information you provide is accurate, complete, and current.
To use our Services, including browsing our online store, creating an account, or purchasing products, you may be required to provide certain information, including:
- Email address;
- Billing information;
- Payment information;
- Shipping information;
- Other information necessary to complete your order.
You represent and warrant that all information provided to us is correct, complete, and up to date.
You are responsible for maintaining the confidentiality of your account information and for all activities associated with your account.
You may not transfer, sell, assign, or provide access to your account to another person without our prior written permission.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate.
However, please note that:
- Product colors may vary depending on your device settings;
- Product appearance may differ slightly due to manufacturing differences;
- Product specifications may be updated due to product improvements.
OAS Mobility reserves the right to update product information, modify specifications, improve products, or discontinue products when necessary.
OAS Mobility provides electric wheelchair products designed to support personal mobility and everyday transportation.
Information provided on our website is for general informational purposes only and does not constitute:
- Medical advice;
- Medical diagnosis;
- Medical treatment recommendations.
Customers should always use products according to:
- Product instructions;
- Safety guidelines;
- Applicable local regulations.
SECTION 3 - ORDERS
When you place an order through our website, you submit an offer to purchase the selected products.
Your order will only be accepted after:
- Payment has been successfully received; and
- OAS Mobility confirms acceptance of your order.
OAS Mobility reserves the right to refuse or cancel orders in reasonable circumstances, including:
- Product availability issues;
- Incorrect pricing information;
- Suspected fraudulent activity;
- Payment issues;
- Other circumstances affecting order fulfillment.
If we cancel an order after payment has been received, approved refunds will be processed according to our Refund Policy.
Please review your order carefully before submitting it.
Your purchases are subject to return or exchange according to our Refund Policy:
https://oasmobility.eu/pages/return-refund
Products purchased through our store are intended for personal or household use unless otherwise agreed.
SECTION 4 - PRICES AND BILLING
All prices displayed on our website are shown in:
Euro (EUR €)
Prices include applicable taxes where required by law.
Shipping costs and available delivery options will be displayed during checkout.
Prices, discounts, and promotions may change from time to time.
The price charged for your order will be the price displayed at the time your order is placed.
You agree to provide accurate and complete purchase, payment, and account information, including:
- Email address;
- Billing information;
- Payment details;
- Contact information.
Available payment methods may include:
- Visa;
- Mastercard;
- American Express;
- JCB;
- Discover;
- Diners Club;
- PayPal;
- Klarna;
- Apple Pay;
- Google Pay.
Payment information is processed securely through authorized payment providers.
OAS Mobility does not store your complete payment card details.
SECTION 5 - SHIPPING AND DELIVERY
Shipping and delivery are handled according to our Shipping Policy.
Orders are shipped according to the processing times and delivery estimates provided on our website.
Delivery times are estimates and may be affected by:
- Carrier delays;
- Public holidays;
- Weather conditions;
- Remote delivery locations;
- Other circumstances outside our reasonable control.
We will make reasonable efforts to assist customers in resolving shipping issues.
For detailed information, please refer to our Shipping Policy.
The transfer of risk of loss or damage will occur according to applicable consumer protection laws after successful delivery of the products.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to:
- OAS Mobility trademarks;
- Logos;
- Brand names;
- Text;
- Images;
- Graphics;
- Videos;
- Product designs;
- Website content;
are owned by OAS Mobility, its affiliates, or licensors and are protected by applicable intellectual property laws.
These Terms allow you to use our Services for personal, non-commercial purposes only.
You may not:
- Copy;
- Reproduce;
- Modify;
- Distribute;
- Publish;
- Sell;
- Exploit;
any content from our Services without our prior written permission.
All rights not expressly granted in these Terms remain reserved by OAS Mobility.
SECTION 7 - CUSTOMER SERVICE RESPONSE SLA
OAS Mobility is committed to providing timely and reliable customer support.
We aim to respond to customer inquiries within 24 hours through our official customer service channels.
If OAS Mobility exceeds the promised response time by 6 hours or more, eligible customers may request compensation equal to:
10% of the original order value
Claims Settlement Process
To request compensation under this Service SLA, customers must contact OAS Mobility and provide:
- Order number;
- Customer name and email address used for the order;
- Details of the original service request;
- Relevant communication records showing the response delay.
OAS Mobility will review the claim and confirm whether the request meets the Service SLA requirements.
Once approved, compensation will be processed within 7 business days.
Important Conditions
The Service SLA compensation applies only to eligible delays in customer service responses.
Compensation does not apply to delays caused by:
- Public holidays;
- Force majeure events;
- Incorrect or incomplete customer information;
- Delays caused by third-party service providers;
- Circumstances outside OAS Mobility’s reasonable control.
Each order is eligible for a maximum of one Service SLA compensation claim.
SECTION 8 - OPTIONAL TOOLS
We may provide access to third-party tools or services as part of our Services.
These tools may be provided by third-party providers and may operate independently from OAS Mobility.
We do not monitor or control all third-party tools and are not responsible for their availability, functionality, or terms.
Your use of third-party tools is entirely at your own risk and discretion.
You should review and approve the terms provided by the relevant third-party providers before using such tools.
SECTION 9 - THIRD-PARTY LINKS
Our Services may contain links or access to third-party websites, services, or applications.
These third-party services operate independently from OAS Mobility.
We are not responsible for:
- Third-party website content;
- Privacy practices;
- Security practices;
- Products or services provided by third parties.
Before using third-party websites or services, you should review their own terms and privacy policies.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
OAS Mobility is powered by Shopify, which provides the technology platform that enables us to provide our Services.
However, any purchases or sales transactions made through our online store are made directly between:
You and OAS Mobility
By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and OAS Mobility, including:
- Product sales;
- Order processing;
- Product delivery;
- Returns and refunds;
- Customer disputes.
Shopify provides the platform infrastructure but is not responsible for products purchased from OAS Mobility or any issues arising from your transactions with us.
SECTION 11 - PRIVACY POLICY
All personal information collected through our Services is processed according to our Privacy Policy.
Our Privacy Policy can be viewed here:
https://oasmobility.eu/policies/privacy-policy
Certain personal information may also be processed according to Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy
Because our Services are hosted by Shopify, Shopify may collect and process certain information related to your access to and use of our Services in order to:
- Provide Shopify services;
- Improve platform functionality;
- Maintain security;
- Support online store operations.
Information submitted through our Services may be transmitted to and processed by:
- Shopify;
- Payment providers;
- Shipping providers;
- Other service providers necessary to provide our Services.
These service providers may process information in countries outside your country of residence where permitted by applicable laws.
For more information about how OAS Mobility, Shopify, and our partners process personal information, please review our Privacy Policy:
https://oasmobility.eu/policies/privacy-policy
SECTION 12 - FEEDBACK
If you submit, upload, post, email, or otherwise provide:
- Suggestions;
- Reviews;
- Comments;
- Photos;
- Videos;
- Feedback;
- Other content;
(collectively, “Feedback”), you grant OAS Mobility permission to use such Feedback for purposes related to operating, improving, and promoting our Services.
This permission may include the right to:
- Use;
- Reproduce;
- Modify;
- Publish;
- Display;
- Distribute;
such Feedback through appropriate channels.
You represent and warrant that:
- You own or have the necessary rights to provide the Feedback;
- Your Feedback does not violate any third-party rights;
- Your Feedback is accurate and lawful;
- Your Feedback complies with these Terms.
You must not submit Feedback that:
- Contains false or misleading information;
- Violates laws;
- Infringes intellectual property rights;
- Contains harmful software;
- Is abusive, threatening, defamatory, or inappropriate.
OAS Mobility reserves the right, but not the obligation, to review, edit, or remove Feedback that violates these Terms or applicable laws.
You are solely responsible for the Feedback you submit.
OAS Mobility is not responsible for Feedback posted by customers or third parties.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
We make reasonable efforts to ensure that information provided on our website is accurate.
However, occasionally there may be information containing:
- Typographical errors;
- Inaccuracies;
- Missing information;
- Incorrect product descriptions;
- Incorrect pricing;
- Incorrect promotions;
- Shipping information errors;
- Availability errors.
OAS Mobility reserves the right to:
- Correct errors;
- Update information;
- Change product details;
- Cancel orders where information is incorrect.
This may apply even after an order has been submitted if the relevant information contains a material error.
Where appropriate, we will contact you using the information provided during checkout.
SECTION 14 - PROHIBITED USES
You may access and use our Services only for lawful purposes.
You agree not to use our Services:
(a) For unlawful activities
Including:
- Violating applicable laws or regulations;
- Engaging in fraudulent activities;
- Using the website for illegal purposes.
(b) To violate intellectual property rights
Including:
- Copying protected content without permission;
- Misusing OAS Mobility trademarks or materials.
(c) To provide false information
Including:
- Providing inaccurate information;
- Impersonating another person or organization;
- Misleading OAS Mobility or other users.
(d) To interfere with website operation
Including:
- Uploading viruses;
- Sending malicious code;
- Attempting unauthorized access;
- Circumventing security systems.
(e) To misuse customer or website information
Including:
- Spam activities;
- Phishing;
- Unauthorized data collection;
- Website scraping or crawling.
We reserve the right to restrict, suspend, or terminate access to our Services if we determine that these Terms have been violated.
SECTION 15- TERMINATION
We may restrict or terminate your access to our Services if:
- You violate these Terms;
- You misuse our Services;
- Your actions may harm OAS Mobility, Shopify, or other users.
Termination does not affect:
- Any payment obligations already incurred;
- Rights or obligations that should continue according to their nature.
The following sections remain effective after termination:
- Intellectual Property;
- Feedback;
- Privacy Policy;
- Limitation of Liability;
- Indemnification;
- Other provisions that should survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
We make reasonable efforts to provide accurate information through our Services.
However, information provided on our website is for general informational purposes only.
OAS Mobility does not guarantee that:
- Website information is always complete or error-free;
- Services will always be uninterrupted;
- Website operation will always be secure or free from technical issues.
Products should be used according to:
- Product instructions;
- Safety guidelines;
- Applicable regulations.
OAS Mobility is not responsible for damages caused by:
- Improper use;
- Failure to follow safety instructions;
- Unauthorized product modifications;
- Misuse of products.
Nothing in these Terms limits your mandatory consumer rights under applicable laws.
SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, OAS Mobility, its partners, employees, service providers, or Shopify shall not be liable for indirect or consequential damages arising from:
- Improper product use;
- Unauthorized modifications;
- Website use;
- Service interruptions;
- Events beyond our reasonable control.
This includes, where permitted by law:
- Loss of profits;
- Loss of revenue;
- Loss of data;
- Business losses;
- Other indirect damages.
However, nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable consumer protection laws.
SECTION 18 - INDEMNIFICATION
You agree to indemnify and hold harmless OAS Mobility, Shopify, our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:
- Your violation of these Terms of Service or any policies incorporated into these Terms;
- Your violation of applicable laws or regulations;
- Your infringement of the rights of any third party;
- Your misuse of our Services.
If a claim arises that may require indemnification, OAS Mobility may notify you and provide relevant information regarding the claim.
You agree to reasonably cooperate in the defense of such claims.
OAS Mobility may participate in the defense and resolution of claims where necessary to protect its rights and interests.
SECTION 19 - SEVERABILITY
If any provision of these Terms of Service is determined to be:
- Invalid;
- Unlawful;
- Unenforceable;
such provision shall be modified or removed only to the extent necessary.
The remaining provisions of these Terms will continue to remain valid and enforceable.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Failure by OAS Mobility to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms of Service, together with:
- Privacy Policy;
- Shipping Policy;
- Return & Refund Policy;
- Other policies published on our website;
constitute the complete agreement between you and OAS Mobility regarding your use of our Services.
These Terms replace any previous agreements, communications, or understandings relating to the use of our Services.
SECTION 21 - ASSIGNMENT
You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.
Any unauthorized transfer attempt will be considered invalid.
OAS Mobility may transfer, assign, or delegate its rights and obligations under these Terms when necessary, including in connection with:
- Business restructuring;
- Corporate changes;
- Transfer of business operations;
- Other legitimate business purposes.
SECTION 22 - GOVERNING LAW
These Terms of Service and any agreements related to our Services shall be governed by applicable laws.
For consumers located in the European Union:
These Terms do not affect your mandatory rights under applicable consumer protection laws.
Nothing in these Terms limits or removes rights that consumers are entitled to under applicable legislation.
SECTION 23 - HEADINGS
The headings used in these Terms are provided for convenience only.
Headings do not affect the interpretation, meaning, or legal effect of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You may review the most current version of these Terms of Service at any time on this page.
OAS Mobility reserves the right to update, modify, or replace any part of these Terms when necessary due to:
- Changes in our services;
- Business updates;
- Legal requirements;
- Operational changes.
Updated Terms will be published on this website.
Where required by applicable law, we will provide notice of significant changes.
Your continued access to or use of our Services after updated Terms are published means that you accept the revised Terms.
SECTION 25 - CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us:
OAS Mobility
Email:contact@oasmobility.eu
Website: