Lifetime Free Full Unit Replacement
After the 60-day free return period, you will enjoy Free Full Unit Replacement for life.
Own Lightness. Stay Worry-Free.
OAS EverCare+
Long-term service benefits exclusively for OAS users
OAS EverCare+
Includes everything covered by our standard protection, plus lifetime benefits exclusive to OAS EverCare+ owners.
Product details
Lifetime Free Full Unit Replacement
If a manufacturing defect is confirmed in your purchased product after the 60-day return period has expired, you are entitled to a free full-unit replacement. Once OAS confirms the issue and the carrier collects the original product, we will immediately ship a replacement chair to you.
Exclusions:
Accidental damage, improper use, improper storage, unauthorized modifications, water damage exceeding usage specifications, normal wear and tear, cosmetic damage, or issues caused by impact, overloading, or abuse.
Validity: Lifetime / No time limit.
Lifetime Free Wear-and-Tear Parts Replacement
You are entitled to a one-time free replacement of designated wear-and-tear parts during your ownership of the product. Upon confirmation by OAS, we will cover all costs associated with the designated replacement parts and shipping.
Exclusions/Coverage:
This service covers all standard wear-and-tear parts, including the motor, frame, controller, and battery.
Validity: Lifetime / No time limit.
Why OAS EverCare+
Compare standard coverage with the exclusive lifetime benefits included with
Why OAS EverCare+
Coverage
Air Carbon Care+
Why OAS EverCare+
Standard
60-Day Free Returns or Exchanges for Defects
Air Carbon Care+
Why OAS EverCare+
Standard
Included
Included
Lifetime Free Full Unit Replacement
*Available after the 60-Day Free Returns or Exchanges for Defects period
Air Carbon Care+
Why OAS EverCare+
Standard
Included
Not Included
Lifetime Free Wear-and-Tear Parts Replacement
*Available at any point during your lifetime ownership
Air Carbon Care+
Why OAS EverCare+
Standard
lncluded
Not Included
After-Sale Shipping Cost
Air Carbon Care+
Why OAS EverCare+
Standard
Included
Not Included
OAS EVERCARE+
HOW IT WORKS
Discover a simpler way to find the right mobility solution. From your first consultation to your test experience, our team is here to guide you every step of the way.
Our team helps you find the right mobility solution through personalized guidance, test experiences, and ongoing support.
Eligibility Review
To start a OAS EverCare+ claim, email contact@oasmobility.eu. Please include the following information to help us review your request:
- Order number
- Product serial number (SN)
- Description of the issue
- Clear photos and/or video
Eligibility Review
The OAS Carbon Service Team conducts a preliminary review within 1–2 business days to categorize the issue as one of the following:
- Verified quality issue
- Eligible wear-and-tear part issue
- Excluded / non-covered issue
- Further diagnosis required
Service decision
Following the review, the claim will be assigned to one of the following three outcomes:
A. Approved for Full Unit Replacement
Qualifies for "Full Unit Replacement".
Evaluation Criteria:
- Verified by OAS as a product-quality defect.
- Submitted more than 60 days after delivery.
B. Approved for Wear-and-Tear Parts Replacement
Qualifies for "Wear-Part Replacement".
C. Not eligible under Air Carbon Care+
Does not qualify, proceed with the standard after-sales service plan.
Fulfillment
If qualified for "Full Unit Replacement":
Standard Exchange Flow
1. OAS issues return instructions and a return shipping arrangement
2. Customer sends back the original unit
3. Once the returned unit is received and inspected, OAS ships the replacement unit
If qualified for "Wear-Part Replacement":
- OAS confirms eligible part
- OAS ships the replacement part
- Installation guide/video is provided if applicable
Closeout
OAS updates the customer record:
- Quality exchange benefit: used / unused
- Wear-part replacement benefit: used / unused
Need help?
Frequently Asked Questions (FAQ)
Our plan is an all-inclusive, worry-free service. It covers a lifetime warranty on your electric wheelchair frame. All other core components—such as the battery, motor, control unit, and wear-and-tear parts (like tires and armrests)—are also included.
Yes! The first replacement for a faulty or aging battery is completely free of charge.
It is available only for manufacturing or product quality defects confirmed by the OAS Support Team, provided the request is submitted more than 60 days after delivery.
* Why is this benefit available only after 60 days from delivery?
During the first 60 days after delivery, product-quality defects are already covered by our standard free return and exchange policy. After that, Carbon Care+ gives you one additional opportunity to receive a free full unit replacement at your lifetime ownership.
* Examples of quality defects include:
Frame defect
Structural failure not caused by misuse
Motor/controller malfunction due to manufacturing defect
Electrical failure caused by product defect
* What is not considered a quality defect?
The Lifetime Quality Exchange does not cover issues resulting from:
Accidental damage
Misuse/improper storage
Unauthorized repairs or modifications
Water damage beyond the stated operating conditions
Cosmetic wear (such as scratches, scuffs, or discoloration)
Normal wear and tear
Damage caused by impact, overloading, or abuse
This benefit applies only to designated wear-and-tear parts that OAS confirms have suffered natural wear during normal use. Replacement of the entire unit, quality defects, damage caused by misuse, and core drive system components are not covered.