OAS Air Carbon Electric Wheelchair
OAS EverCare+
Your Air Ultra comes with OAS EverCare+ service, giving you extra peace of mind.
Specification
Performance |
|
| Max. Speed | Max. forward speed ：6km/h Max. backward speed：2.8km/h |
| Range | 24 km with 2 batteries |
| Motor Power | 2*150W brushless motor |
| Climbing Ability | 15° |
| Turning Radius | 73.4 cm |
| Max. Load Capacity | 136 kg |
| Braking System | “Intelligent Braking” Electromagnetic Brake |
| Suspension | Total Suspension: 2 |
| Total Weight | 20 kg. with 10.4 Ah Battery*2 16.3 kg. without battery |
Electronics |
|
| Battery | 2 * 10.4Ah, 24V Lithium-ion |
| Charging | Charge the battery on the wheelchair or remove it with ease—simple, convenient, and suited to your daily routine. |
| Charging Time | 4-6 hrs |
| Battery Life | 80% capacity remaining after 800 charge cycles |
| Display | IP24 display |
| Motor Torque | 16.75 N·M |
| Speed Modes | 0-5 Modes |
| Remote Control | Optional remote control available |
| Drive System | Two brushless motor, rear-wheel drive |
| Noise Level | 60 dB |
Components |
|
| Component Weights | Total Weight: 20 kg. Single 10.4Ah Battery:1.8 kg. Without Battery: 16.3 kg. |
| Frame Material | Aluminum alloy |
| Seat Dimensions | 42.7 × 45.7 × 4.0 cm |
| Folded Dimensions | 66.0 × 35.0 × 72.0 cm |
| Unfolded Dimensions | 92.0 × 58.0 × 89.0 cm |
| Width Between Armrests |
Armrest Width (Inside): 48.0 cm Armrest Width (Outside): 58.0 cm |
| Ground Clearance | 2.54 cm |
| Front Wheel | 17.8 cm solid PU tires, flat-free |
| Rear Wheel | 30.5 cm solid PU tires, flat-free |
| Gap Crossing Width | 10.2 cm |
| Seat / Backrest | Ergonomic Seat & Backrest |
| Folding Type | One-step folding |
| Safety BELT | Yes |
| Seat Height | 50.8 cm |
| TSA Approved | Yes |
| Warranty | 5-year limited warranty on frame 12 months on drive train 12 months on electronics 12 months on battery |
| Overall Width | 58.0 cm |
| Overall Length | 91.4 cm |
Performance |
|
| Max. Speed | Max. forward speed ：6km/h Max. backward speed：2.8km/h |
| Range | 24 km with 2 batteries |
| Motor Power | 2*150W brushless motor |
| Climbing Ability | 15° |
| Turning Radius | 73.4 cm |
| Max. Load Capacity | 136 kg |
| Braking System | “Intelligent Braking” Electromagnetic Brake |
| Suspension | Total Suspension: 2 |
| Total Weight | 20 kg. with 10.4 Ah Battery*2 16.3 kg. without battery |
Electronics |
|
| Battery | 2 * 10.4Ah, 24V Lithium-ion |
| Charging | Charge the battery on the wheelchair or remove it with ease—simple, convenient, and suited to your daily routine. |
| Charging Time | 4-6 hrs |
| Battery Life | 80% capacity remaining after 800 charge cycles |
| Display | IP24 display |
| Motor Torque | 16.75 N·M |
| Speed Modes | 0-5 Modes |
| Remote Control | Optional remote control available |
| Drive System | Two brushless motor, rear-wheel drive |
| Noise Level | 60 dB |
Components |
|
| Component Weights | Total Weight: 20 kg. Single 10.4Ah Battery:1.8 kg. Without Battery: 16.3 kg. |
| Frame Material | Aluminum alloy |
| Seat Dimensions | 42.7 × 45.7 × 4.0 cm |
| Folded Dimensions | 66.0 × 35.0 × 72.0 cm |
| Unfolded Dimensions | 92.0 × 58.0 × 89.0 cm |
| Width Between Armrests |
Armrest Width (Inside): 48.0 cm Armrest Width (Outside): 58.0 cm |
| Ground Clearance | 2.5 cm |
| Front Wheel | 17.8 cm solid PU tires, flat-free |
| Rear Wheel | 30.5 cm solid PU tires, flat-free |
| Gap Crossing Width | 10.2 cm |
| Seat / Backrest | Ergonomic Seat & Backrest |
| Folding Type | One-step folding |
| Safety BELT | Yes |
| Seat Height | 50.8 cm |
| TSA Approved | Yes |
| Warranty | 5-year limited warranty on frame 12 months on drive train 12 months on electronics 12 months on battery |
| Overall Width | 58.0 cm |
| Overall Length | 91.4 cm |
OAS Air Carbon — A lightweight carbon-fiber power chair built for easier living and greater peace of mind. Weighing only 10.9 kg, with a 136 kg weight capacity, it is one of the lightest power chairs with EverCare+, so you can focus more on every ride and less on what might go wrong.
LIGHT OR RETURN
LIGHT OR RETURNTry OAS Air Carbon risk-free. If it feels too heavy, simply send it back!
- 95% pre-assembled Electric Wheelchair
- 1× lithium batteries
- Battery Charger Pack
- User Mannual
- Seat Cushion
Try OAS Air Ultra at home with confidence:
- Air Evercare+: This essential service pairs dedicated support with exclusive protections — Lifetime Free Full Unit Replacement and Lifetime Free Wear-and-Tear Parts Replacement.
- 14-Day No-Questions-Asked Return and Refund: You can try the product at home for 14 days. If it is not suitable, you may choose to return it. We cover the return shipping and all related costs, so you do not have to pay any extra fees.
- 60-Day Quality Guarantee (Free Exchange/Replacement): If there’s a quality issue within 60 days, we’ll provide a free exchange or replacement, and we cover all costs, including shipping.
Need help? Contact us anytime and we’ll respond within 24 hours.
Premium Protection Designed Exclusively for Air Carbon
As OAS Mobility’s premium carbon-fiber power chair, Air Carbon comes with an exclusive lifetime warranty service designed specifically for this model.
Unlike our standard product protection, Air Carbon owners receive a dedicated warranty program created to provide enhanced coverage, long-term reliability, and greater peace of mind throughout ownership.
The exclusive Air Carbon warranty includes:
✓ One-Time Free Full Unit Replacement
✓ Lifetime Free Wear-and-Tear Parts Replacement
✓ Lifetime Support for Key Components, Including Battery and Motor
With Air Carbon’s exclusive lifetime warranty service, you can enjoy premium carbon-fiber performance with lasting confidence and worry-free ownership.
LIFETIME FREE FULL UNIT REPLACEMENT
After the applicable return period, Air Carbon owners are entitled to one-time free full unit replacement during their lifetime ownership.
Once a covered issue is confirmed by OAS, we will provide a replacement unit according to the warranty terms, helping you continue your journey with confidence.
LIFETIME FREE WEAR-AND-TEAR PARTS REPLACEMENT
Air Carbon includes lifetime free replacement support for designated wear-and-tear parts.
Once confirmed by OAS, eligible replacement parts and related shipping costs will be covered, helping maintain long-term performance and reliability.
LIFETIME KEY COMPONENT PROTECTION
Air Carbon provides lifetime protection for essential components, including the battery and motor.
If a covered component requires replacement under the warranty terms, OAS will provide the necessary support to help keep your Air Carbon performing at its best.
Exclusive to OAS Air Carbon
Premium carbon-fiber engineering deserves premium protection.
Air Carbon combines advanced lightweight carbon-fiber construction, exceptional performance, and an exclusive lifetime warranty service created only for Air Carbon owners.
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LIGHTWEIGHT & STRONG: 10.9 KG WEIGHT + 136 KG CAPACITY.
FEATHERLIGHT UNYIELDING
Engineered with aerospace-grade carbon fiber, Air Carbon seamlessly pairs an ultra-lightweight 10.9-kg weight with a commanding 136-kg weight capacity, delivering ultimate mobility without compromising strength. This advanced material science creates a featherlight body for effortless lifting, seamless transport, and precise maneuvering, all reinforced with rock-solid structural stability.
AIR EVERCARE+, Easy on the mind
Exclusive Lifetime Care
At the core of our commitment isEverCare+, designed to provide complete peace of mind well beyond your first 60 days.Built upon our standard coverage, this comprehensive service elevates your ownership experience with dedicated support and two signature lifetime protections:Lifetime Free Full Unit ReplacementandLifetime Free Wear-and-Tear Parts Replacement.
TSA-APPROVED BATTERY & ONE-PULL FOLDING SYSTEM
UNBOUNDED FREEDOM
Air Carbon integrates a one-pull compact folding system for effortless storage in just 3 seconds. With a folded size of 71.9 cm × 31.5 cm × 69.9 cm (like a suitcase), it fits easily in most SUVs and vehicle trunks, while the TSA-approved battery delivers up to 24 km of range for confident air travel, road trips, and everyday adventures.
ULTIMATE COMFORT: ERGONOMIC DESIGN & EXPANSIVE SPACE
PREMIUM COMFORT, REFINED SUPPORT
Engineered for ease, Air Carbon pairs a zero-pressure seat and backrest with an expansive 45.0 cm seat width and 48.0 cm inner armrest space for complete freedom of movement. Complete with contoured ergonomic armrests to reduce fatigue and a grooved non-slip flip-up footrest for seamless transfers, every detail is crafted to deliver a relaxed, effortless ride.
RIGOROUSLY TESTED & CERTIFIED RELIABILITY
UNCOMPROMISED SAFETY
Engineered for absolute reliability, Air Carbon undergoes relentless quality testing, including 1,000+ high-temperature battery endurance tests, a 120 cm drop & impact test, and 10,000+ folding cycle test. Every component is precision-crafted to ensure unyielding stability and long-lasting safety wherever you go.
Product Details
Every Part, Thoughtfully Designed
Zero-Pressure Backrest & Seat
High-density cushioning and an ergonomic backrest support the spine, encourage natural posture, and distribute pressure evenly to reduce fatigue during extended use.
Flip-Up Non-Slip Footrest
The flip-up footrest makes transfers easier, while its grooved, non-slip surface provides secure footing and added confidence during every ride.
Ergonomic Seat & Backrest
Soft yet supportive design keeps your posture natural, so you feel relaxed whether at home or outdoors.
Smart Electromagnetic Brake
Stops the chair instantly when you release the joystick, keeping you safe on slopes and in daily use.
Smart LED Display (IPX4)
Check battery, speed, and distance at a glance, with horn support. Clear, simple, and water resistant for daily use.
Anti-Tip Wheels
With anti-tip wheels, the wheelchair stays steady even on uneven ground, protecting you from sudden tilts.
Climb Slopes with Ease
Powerful design supports 15° inclines, helping you move smoothly up and down slopes with confidence.
Foldable Armrests
Foldable design gives you space when needed—whether sitting at a table or moving freely.
30.5 cm magnesium alloy wheels
30.5 cm magnesium alloy wheels tires resist punctures and explosions, giving you peace of mind on every trip.
Safety Belt
The seat comes with a built-in safety belt, giving you extra stability and peace of mind on every ride, indoors or outdoors.
Built-in LED light + USB charging
The controller includes a built-in LED light for safer evening rides, plus a USB port to charge your phone or devices on the go.
360° Joystick
Drive with one hand and steer in any direction with smooth, accurate control. The high-sensitivity 360° joystick responds precisely to small movements and can be set up for either left- or right-hand use
power drive ⇄ push mode in seconds.
One chair, more freedom for real life. With a simple clutch/drive switch, you can quickly change between electric drive and manual push mode. Shift it to D for electric drive mode, and to N for push/manual mode.
Where Everyday Moments Come Alive
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Specification
Performance |
|
| Max. Speed | Max. forward speed ：6km/h Max. backward speed：2.8km/h |
| Range | 24 km with 2 batteries |
| Motor Power | 2*150W brushless motor |
| Climbing Ability | 15° |
| Turning Radius | 73.4 cm |
| Max. Load Capacity | 136 kg |
| Braking System | “Intelligent Braking” Electromagnetic Brake |
| Suspension | Total Suspension: 2 |
| Total Weight | 20 kg. with 10.4 Ah Battery*2 16.3 kg. without battery |
Electronics |
|
| Battery | 2 * 10.4Ah, 24V Lithium-ion |
| Charging | Charge the battery on the wheelchair or remove it with ease—simple, convenient, and suited to your daily routine. |
| Charging Time | 4-6 hrs |
| Battery Life | 80% capacity remaining after 800 charge cycles |
| Display | IP24 display |
| Motor Torque | 16.75 N·M |
| Speed Modes | 0-5 Modes |
| Remote Control | Optional remote control available |
| Drive System | Two brushless motor, rear-wheel drive |
| Noise Level | 60 dB |
Components |
|
| Component Weights | Total Weight: 20 kg. Single 10.4Ah Battery:1.8 kg. Without Battery: 16.3 kg. |
| Frame Material | Aluminum alloy |
| Seat Dimensions | 42.7 × 45.7 × 4.0 cm |
| Folded Dimensions | 66.0 × 35.0 × 72.0 cm |
| Unfolded Dimensions | 92.0 × 58.0 × 89.0 cm |
| Width Between Armrests |
Armrest Width (Inside): 48.0 cm Armrest Width (Outside): 58.0 cm |
| Ground Clearance | 2.54 cm |
| Front Wheel | 17.8 cm solid PU tires, flat-free |
| Rear Wheel | 30.5 cm solid PU tires, flat-free |
| Gap Crossing Width | 10.2 cm |
| Seat / Backrest | Ergonomic Seat & Backrest |
| Folding Type | One-step folding |
| Safety BELT | Yes |
| Seat Height | 50.8 cm |
| TSA Approved | Yes |
| Warranty | 5-year limited warranty on frame 12 months on drive train 12 months on electronics 12 months on battery |
| Overall Width | 58.0 cm |
| Overall Length | 91.4 cm |
Performance |
|
| Max. Speed | Max. forward speed ：6km/h Max. backward speed：2.8km/h |
| Range | 24 km with 2 batteries |
| Motor Power | 2*150W brushless motor |
| Climbing Ability | 15° |
| Turning Radius | 73.4 cm |
| Max. Load Capacity | 136 kg |
| Braking System | “Intelligent Braking” Electromagnetic Brake |
| Suspension | Total Suspension: 2 |
| Total Weight | 20 kg. with 10.4 Ah Battery*2 16.3 kg. without battery |
Electronics |
|
| Battery | 2 * 10.4Ah, 24V Lithium-ion |
| Charging | Charge the battery on the wheelchair or remove it with ease—simple, convenient, and suited to your daily routine. |
| Charging Time | 4-6 hrs |
| Battery Life | 80% capacity remaining after 800 charge cycles |
| Display | IP24 display |
| Motor Torque | 16.75 N·M |
| Speed Modes | 0-5 Modes |
| Remote Control | Optional remote control available |
| Drive System | Two brushless motor, rear-wheel drive |
| Noise Level | 60 dB |
Components |
|
| Component Weights | Total Weight: 20 kg. Single 10.4Ah Battery:1.8 kg. Without Battery: 16.3 kg. |
| Frame Material | Aluminum alloy |
| Seat Dimensions | 42.7 × 45.7 × 4.0 cm |
| Folded Dimensions | 66.0 × 35.0 × 72.0 cm |
| Unfolded Dimensions | 92.0 × 58.0 × 89.0 cm |
| Width Between Armrests |
Armrest Width (Inside): 48.0 cm Armrest Width (Outside): 58.0 cm |
| Ground Clearance | 2.5 cm |
| Front Wheel | 17.8 cm solid PU tires, flat-free |
| Rear Wheel | 30.5 cm solid PU tires, flat-free |
| Gap Crossing Width | 10.2 cm |
| Seat / Backrest | Ergonomic Seat & Backrest |
| Folding Type | One-step folding |
| Safety BELT | Yes |
| Seat Height | 50.8 cm |
| TSA Approved | Yes |
| Warranty | 5-year limited warranty on frame 12 months on drive train 12 months on electronics 12 months on battery |
| Overall Width | 58.0 cm |
| Overall Length | 91.4 cm |
Safe, Secure, and Always Here for You
If you are not satisfied with your purchase, please contact us within 60 days of receipt, and we will process your return or exchange request. Please note that requests submitted after this period cannot be accepted. Kindly contact us first via email at contact@oasmobility.eu
1. Return Period and Shipping Costs
Days 0–14: Trial Period
You may return the product for any reason within 14 days of receipt. We will cover all return shipping costs during this period.
Days 15–60
If the return is due to an error on our part (e.g., receiving an incorrect or defective item), we will cover the return shipping costs and issue a full refund.
For returns due to personal reasons (e.g., change of mind), the buyer is responsible for the return shipping costs.
After 60 Days
We cannot accept return or exchange requests after the 60-day period has expired.
2. Return Conditions
We only accept returns that have been pre-approved. Returns sent without prior notification will not be processed.
To ensure a smooth return process, please return the wheelchair with all included accessories and original packaging whenever possible. If any accessories are missing or damaged, please inform us in advance so we can coordinate the return with you.
Please include proof of purchase, such as an invoice or order confirmation.
Returns must be shipped via a courier service that provides tracking.
We do not issue refunds for damage or loss caused by the customer. Significant damage may affect the refund amount.
No additional handling fees are charged for returns.
3. Return Process
Please email photos or videos of the product along with your order number to contact@oasmobility.eu . Our customer service team will process your return request within one business day.
Once the request is approved, you will receive an RMA (Return Merchandise Authorization) number and the return address. Unauthorized returns will not be accepted.
When shipping the product to the designated address, please use a courier service that provides tracking. We are not liable for loss or damage during the return shipment. Upon receipt of the item, we will inspect it within 3–5 business days.
Once the inspection is complete, we will arrange for an exchange or a refund.
Return Address
Starkenburgring 7-9, 64653 Lorsch, Germany
Before returning the item, please contact us at contact@oasmobility.eu to obtain a Return Merchandise Authorization (RMA) number.
4. Refunds
Once the returned item has been inspected and approved, we will process the refund within seven business days.
The refund will be issued to your original payment account.
Depending on the policies of your bank or payment service provider, it may take an additional 3–10 business days for the funds to appear in your account.
As we offer free standard shipping on all orders delivered within the
European Union, no original shipping charges will be deducted from your refund.
5. Order Cancellation
You may cancel your order free of charge as long as the item has not yet been shipped. Once the item has been shipped, the order cannot be cancelled.
6. Contact Information
Support：+45 91 30 96 48
Email:contact@oasmobility.eu
If you are not satisfied with your purchase, please contact us within 60 days of receipt, and we will process your return or exchange request. Please note that requests submitted after this period cannot be accepted. Kindly contact us first via email at contact@oasmobility.eu
1. Return Period and Shipping Costs
Days 0–14: Trial Period
You may return the product for any reason within 14 days of receipt. We will cover all return shipping costs during this period.
Days 15–60
If the return is due to an error on our part (e.g., receiving an incorrect or defective item), we will cover the return shipping costs and issue a full refund.
For returns due to personal reasons (e.g., change of mind), the buyer is responsible for the return shipping costs.
After 60 Days
We cannot accept return or exchange requests after the 60-day period has expired.
2. Return Conditions
We only accept returns that have been pre-approved. Returns sent without prior notification will not be processed.
To ensure a smooth return process, please return the wheelchair with all included accessories and original packaging whenever possible. If any accessories are missing or damaged, please inform us in advance so we can coordinate the return with you.
Please include proof of purchase, such as an invoice or order confirmation.
Returns must be shipped via a courier service that provides tracking.
We do not issue refunds for damage or loss caused by the customer. Significant damage may affect the refund amount.
No additional handling fees are charged for returns.
3. Return Process
Please email photos or videos of the product along with your order number to contact@oasmobility.eu . Our customer service team will process your return request within one business day.
Once the request is approved, you will receive an RMA (Return Merchandise Authorization) number and the return address. Unauthorized returns will not be accepted.
When shipping the product to the designated address, please use a courier service that provides tracking. We are not liable for loss or damage during the return shipment. Upon receipt of the item, we will inspect it within 3–5 business days.
Once the inspection is complete, we will arrange for an exchange or a refund.
Return Address
Starkenburgring 7-9, 64653 Lorsch, Germany
Before returning the item, please contact us at contact@oasmobility.eu to obtain a Return Merchandise Authorization (RMA) number.
4. Refunds
Once the returned item has been inspected and approved, we will process the refund within seven business days.
The refund will be issued to your original payment account.
Depending on the policies of your bank or payment service provider, it may take an additional 3–10 business days for the funds to appear in your account.
As we offer free standard shipping on all orders delivered within the
European Union, no original shipping charges will be deducted from your refund.
5. Order Cancellation
You may cancel your order free of charge as long as the item has not yet been shipped. Once the item has been shipped, the order cannot be cancelled.
6. Contact Information
Support：+45 91 30 96 48
Email:contact@oasmobility.eu
At OAS Mobility, our goal is to ensure you are completely satisfied with your purchase.
Under our warranty agreement, all new products come with a limited warranty:
-
Frame – 5 years
-
All other parts and components – 1 year
OAS Mobility agrees to repair, free of charge, any defects in materials or workmanship within the warranty period, or to replace the product with an equivalent refurbished unit. Shipping, packaging, and return shipping costs are the responsibility of the customer. All warranty claims require proof of purchase and the product’s serial number.
Exclusions from Warranty Coverage:
-
Equipment failures resulting from misuse or negligence by the owner.
-
Parts requiring periodic replacement due to normal wear and tear.
-
Performance issues caused by normal use and aging, including deterioration of surface coatings or plating, or natural fading of resin.
-
Consumable items subject to wear, such as tires, plastic components, glass components, and lubricants.
-
Inspections, adjustments, cleaning, or other services performed by any dealer or service center not authorized by OAS Mobility.
-
Repair costs incurred at any unauthorized service center.
-
Failure to perform regular inspections as specified in the user manual.
-
Improper or inadequate maintenance of the product.
-
Any unauthorized repairs of the product.
-
Operating the product in a manner inconsistent with the user manual, including overloading the wheelchair or using it in an abusive manner.
-
Any unauthorized modifications to the wheelchair.
-
Damage caused by external factors such as smoke, chemicals, bird droppings, acid rain, flying stones, or metal dust.
-
Damage caused by natural disasters, including typhoons, floods, fires, or earthquakes.
Environmental Notice
Please do not discard the wheelchair, its parts, or the battery. To protect the environment, return them to our service center or follow your local disposal regulations.
Shipping Policy — Germany & European Union
Shipping Overview
All orders are shipped from our warehouse located in Germany.
We provide free shipping to all European Union countries. Orders delivered within the European Union are shipped without additional import customs duties.
Our goal is to provide a reliable and convenient delivery experience for all OAS Mobility customers.
Order Processing Time
Processing time refers to the period between payment confirmation and the handover of your order to the shipping carrier.
Orders are normally processed and dispatched within:
1–2 business days after payment confirmation
Orders placed on weekends or German public holidays will be processed on the next available business day.
Our German warehouse operates Monday through Friday, excluding public holidays.
During major sales events, holidays, or periods of increased order volume, processing may take slightly longer.
Shipping Costs & Estimated Delivery Times
All orders delivered within the European Union include free standard shipping.
Delivery times below are estimated after the order has been dispatched from our German warehouse.
| Country | Estimated Delivery Time After Dispatch | Shipping Cost |
|---|---|---|
| Germany | 1–5 business days | Free Shipping |
| Austria | 5–10 business days | Free Shipping |
| Belgium | 5–10 business days | Free Shipping |
| Bulgaria | 7–12 business days | Free Shipping |
| Croatia | 7–12 business days | Free Shipping |
| Cyprus | 7–12 business days | Free Shipping |
| Czech Republic | 5–10 business days | Free Shipping |
| Denmark | 5–10 business days | Free Shipping |
| Estonia | 7–12 business days | Free Shipping |
| Finland | 7–12 business days | Free Shipping |
| France | 5–10 business days | Free Shipping |
| Greece | 7–12 business days | Free Shipping |
| Hungary | 5–10 business days | Free Shipping |
| Ireland | 7–12 business days | Free Shipping |
| Italy | 5–10 business days | Free Shipping |
| Latvia | 7–12 business days | Free Shipping |
| Lithuania | 7–12 business days | Free Shipping |
| Luxembourg | 5–10 business days | Free Shipping |
| Malta | 7–12 business days | Free Shipping |
| Netherlands | 5–10 business days | Free Shipping |
| Poland | 5–10 business days | Free Shipping |
| Portugal | 7–12 business days | Free Shipping |
| Romania | 7–12 business days | Free Shipping |
| Slovakia | 5–10 business days | Free Shipping |
| Slovenia | 5–10 business days | Free Shipping |
| Spain | 7–12 business days | Free Shipping |
| Sweden | 7–12 business days | Free Shipping |
Shipping Carriers
Depending on the destination country, orders may be delivered through reliable carriers including:
-
DHL
-
DPD
-
GLS
-
UPS
The available carrier is selected based on the delivery location and logistics availability.
Remote Areas & Islands
Deliveries to remote areas, islands, or locations with limited accessibility may require additional delivery time.
Estimated delivery time:
Approximately 7–12 business days after dispatch
The actual delivery time depends on the destination and carrier availability.
Total Estimated Delivery Time
The total delivery time is calculated as:
Total Delivery Time = Processing Time + Shipping Time
Example:
Germany
-
Processing: 1–2 business days
-
Shipping: 1–5 business days
Estimated total delivery time:
Approximately 2–7 business days
Delivery times are estimates and may be affected by:
-
Public holidays
-
Weather conditions
-
High shipping volumes
-
Remote delivery locations
-
Unexpected carrier delays
In exceptional cases, delivery may take longer.
Tracking Information
Once your order leaves our German warehouse, you will receive a shipping confirmation email containing:
-
Tracking number
-
Tracking link
Tracking information is usually activated within:
24 hours after dispatch
Please note that the first tracking update may take 24–48 hours to appear.
Orders containing multiple items may be shipped separately and may have different tracking numbers.
If tracking information does not update as expected, please contact us and we will assist in checking the shipment status.
Delivery Address
Please make sure your delivery address is complete and correct before submitting your order.
We deliver to:
-
Residential addresses
-
Business addresses
For wheelchair orders, please do not use:
-
PO Boxes
-
Packstations
If you need to change your delivery address, please contact us as soon as possible.
Once the package has been handed over to the carrier, an address change may no longer be possible.
Delivery to Multiple Addresses
We cannot split one order into multiple delivery addresses.
If you need products delivered to different addresses, please place separate orders.
Express Shipping
We currently do not offer a separate express shipping option.
All orders are shipped using reliable carriers within the standard delivery times stated above.
Delivery Delays
If your order has not arrived within the estimated delivery period, please contact us and provide:
-
Order number
-
Email address used for the order
-
Tracking number (if available)
We will contact the shipping carrier and investigate the shipment status.
Damaged Deliveries
Please inspect your wheelchair and packaging immediately after delivery.
If your product arrives damaged, please keep the original packaging and contact us as soon as possible.
Please provide:
-
Order number
-
Photos of the outer packaging
-
Shipping label photos
-
Photos or video showing the damage
-
A brief description of the issue
We will review the case and provide the appropriate solution.
Order Cancellation
If your order has not yet been shipped, you may request cancellation and receive a full refund.
Once your order has been shipped, cancellation is no longer possible.
In this case, our Return & Refund Policy will apply after delivery.
Taxes & Customs Duties
All orders are shipped from our warehouse in Germany.
For deliveries within the European Union:
-
Shipping is free of charge.
-
No additional import customs duties will be charged.
-
Applicable taxes are included in the order price and displayed during checkout.
Contact Us
Number：+45 91 30 96 48
Email: contact@oasmobility.eu
For questions regarding an existing order, please include:
-
Your order number, or
-
The email address used when placing your order
Our support team will assist you as soon as possible.
Still have questions? We’re here to help.
Frequently Asked Questions
Find more answers in our FAQ: Check here
Yes, in most cases you can, but it always depends on the airline’s policy and the battery rules. For OAS Air series ( Air Ultra), the batteries are designed to be airline-friendly, but you still need to follow these general steps: Contact your airline in advance
Reach out to the airline at least a few days before your flight.
Tell them you are traveling with a foldable electric wheelchair with lithium batteries.
Remove and carry the battery in your hand luggageMost airlines require lithium batteries to be removed from the wheelchair and carried in the cabin, not in checked baggage.
Turn off the chair and remove the battery before boarding.Let the airline staff know at check-in and at the gate
Inform them that the wheelchair is foldable.The chair is usually taken at the gate and stored in the aircraft hold, then returned to you at arrival.
Bring the battery label/infoKeep a photo or document of the battery voltage (V) and capacity (Ah / Wh) on your phone.If airline staff ask, you can quickly show that it meets their lithium battery limits.
Yes, in most cases you can.
When folded, the OAS Air Ultra is approximately:
L 66.0 cm × W 35.0 cm × H 72.0 cm
(about 660 × 350 × 720 mm)
This size is similar to a medium suitcase and can fit into the trunk of most sedans, hatchbacks, and SUVs.
A few tips:
We recommend removing the battery first to make the chair lighter and easier to lift.
Always check your trunk opening width and depth. As long as the opening is wider than about 66 cm, you should be able to load it.
If you or your caregiver are not comfortable lifting heavier items, consider lifting together with two people or using a small ramp or assistive device.
Yes, you can use air ultra outdoors. Best on sidewalks, paved paths, short grass and packed gravel; avoid deep gravel/mud. Handles curb ramps and slopes up to ~15° with care.
The wheelchair has a water resistance rating of IPX4, which means it can handle light splashes from any direction.
However, we do not recommend driving it in the rain.
IPX4 is designed for light splashing, not for heavy rain, puddles, or high-pressure water.
Long-term exposure to rain may affect the electronic components, battery, and connectors.
For safety, please avoid using the wheelchair in rainy weather or on very wet surfaces.
If you are caught in light rain:
Try to find shelter as soon as possible.
Do not drive through deep puddles or standing water.
After use, wipe the chair and joystick dry and let it air out in a cool, dry place.
